Customers can return products within 14 days of receiving them for a full refund. You can email us at info@relivira.com to request return instructions.

Return Conditions

• The product must be unused and in the same condition as when you received it.
• The product must be in its original packaging.
• You will need the proof of purchase or invoice.

Health and Safety (Hygiene Protocol)
At Relivira, the health and safety of our customers is our priority. To maintain the highest standards of hygiene and safety, the following items cannot be returned or exchanged:

• Underwear: This includes all types of underwear, bras, and shapewear.
• Swimwear: If the hygiene seal has been removed.
• Personal Care Items: Such as opened skincare products, hairbrushes, and toothbrushes.

Exceptions and Special Considerations

• Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer service team immediately. We will work with you to resolve the issue, including offering a replacement or a refund if applicable.

Ensuring the Right Fit
We understand how important it is to find the perfect fit. Please take a moment to review our size chart and product descriptions to ensure you select the correct size before making your purchase.

Replacement Policy for Incorrect Sizes
If you accidentally order the wrong size, we are happy to offer a replacement under the following conditions:

1. Contact Us: Reach out to our customer service team within 14 days of receiving your order at (email address).
2. Provide Details: Share your order number and the correct size you need.
3. Shipping Costs: While the original underwear does not need to be returned, the shipping costs for the replacement will be your responsibility.

Important Considerations

• Final Sale: Please note that all sales of underwear are final due to hygienic reasons.
• Clear Communication: Providing accurate information about your size requirements helps us serve you better and ensures your satisfaction.

This policy ensures that our customers receive the best possible service while maintaining the highest hygiene and safety standards. If you have any questions or need assistance, please feel free to contact our support team.

Refunds
Once we receive and inspect your returned product, we will notify you of the status of your refund. If your return is approved, we will process the refund, and a credit will automatically be applied to your original payment method within 14 business days, depending on the payment method used.

Shipping Costs
You are responsible for paying your own shipping costs for returning your product. Shipping costs are non-refundable.

Relivira will not cover the cost of the return and will not refund it. If a Relivira order is refused at the door, not picked up at the collection point or the wrong address is given, $15USD/£15GPB/$20AUD will be charged for shipping and handling. This will be deducted from the amount to be refunded.

Order Cancellation
We regret to inform you that we cannot accept cancellations once an order has been placed, as our system is integrated with the carrier's automated shipping processes.

Contact
If you have any questions about our refund policy, please contact us at info@relivira.com